Skool Account Access & Issues

1. I didn’t receive my login email. What should I do?

• First check your Spam, Promotions, and Updates folders.

If you still can’t find it:

• Wait 5–10 minutes after purchase
• Search your inbox for “Skool” or “Slack invite”
• Contact support@shanehummus.com and include the email used for purchase
• We’ll resend your access

2. Can I change the email connected to my account?

Yes. Send support:

• Your current email
• The new email you want to use
• We’ll update it for you

3. The videos in Skool aren’t loading.

Common fixes:

• Refresh the page
• Check your internet connection
• Try a different browser
• Disable browser extensions